Company Policies
Coupon Codes
NOTE: You must have an account and be logged into that account to use coupon codes.
Coupon codes and discounts must be used during the checkout process on our website, and cannot be added retroactively.
Unfortunately, we are unable to add discount codes or coupon codes to your order after the order has been placed.
We will, however, allow you to use that unused discount code or coupon code on your next order, (so long as it has not expired.) That way if you forget to apply a coupon, like a first time coupon, it's not a problem! You can just use it on your next order!
Shipping
We know that shipping can be difficult and SLOW. At Choffy, we strive to make shipping convenient and fast!
Usually shipping times are 2-3 days to get to almost every state in the US. For larger packages we use UPS whose shipping times are 5-7 business days.
We are constantly trying to find better rates for our customers and whenever we do, we pass the savings on to you!
(Note: All reshipments due to incomplete, incorrect, or old addresses will be charged the rate to re-ship your product to you. Please make sure that your shipping information is correct!)
Returns
We are committed to providing the best brewed chocolate in the world. We are dedicated to helping people find and love their Choffy! We stand behind our product!
As a result, we offer a 30-day money back guarantee.
If you have a less than stellar experience and would like to return your Choffy within 30 days, you can return is to:
Choffy Inc
609 N 1450 W
Ste #1
Cedar City, UT 84721
Please include a note with the order number. Once we have received the package, we will refund you for 100% of the purchase price of the product to your Choffy account. Then if you would like to order a different product, you can use the credit.
For re-ships, we will charge the amount of shipping. The customer is also responsible for the return shipping fee.
Information Privacy
Information is personal. It is important, and when shared with us, Choffy will treat your information with the respect it deserves. What does that mean? It means that:
1. We keep ALL of your information private.
We DO NOT sell, lease, rent, or allow anyone to borrow your personal information. We don't appreciate it when other companies fail to keep our information private, so you can bet that we will not do that to you! That is just one way that we can let you know that we appreciate you!
2. NO SPAM!
Everyone hates spam. At Choffy, you can expect that you will get emails regarding your puchase(receipt), shipping information(tracking number to your shipment) and if you sign up for our newsletter, will we send you newsletters and promotional emails. Being respectful of your time is another way that we can show you that we respect and appreciate you as our customer!
3. All of your data is secured and accessible only to Choffy Inc.
Bottomline: At Choffy, we are going to treat you and your personal information as if you were part of our own family, because as far as we are concerned, you are part of our family, our Choffy family! We appreciate, love, and respect you and are grateful to share our fantastic products with you.
NOTE: You must have an account and be logged into that account to use coupon codes.
Coupon codes and discounts must be used during the checkout process on our website, and cannot be added retroactively.
Unfortunately, we are unable to add discount codes or coupon codes to your order after the order has been placed.
We will, however, allow you to use that unused discount code or coupon code on your next order, (so long as it has not expired.) That way if you forget to apply a coupon, like a first time coupon, it's not a problem! You can just use it on your next order!
We know that shipping can be difficult and SLOW. At Choffy, we strive to make shipping convenient and fast!
Usually shipping times are 2-3 days to get to almost every state in the US. For larger packages we use UPS whose shipping times are 5-7 business days.
We are constantly trying to find better rates for our customers and whenever we do, we pass the savings on to you!
(Note: All reshipments due to incomplete, incorrect, or old addresses will be charged the rate to re-ship your product to you. Please make sure that your shipping information is correct!)
We are committed to providing the best brewed chocolate in the world. We are dedicated to helping people find and love their Choffy! We stand behind our product!
As a result, we offer a 30-day money back guarantee.
If you have a less than stellar experience and would like to return your Choffy within 30 days, you can return is to:
Choffy Inc
609 N 1450 W
Ste #1
Cedar City, UT 84721
Please include a note with the order number. Once we have received the package, we will refund you for 100% of the purchase price of the product to your Choffy account. Then if you would like to order a different product, you can use the credit.
For re-ships, we will charge the amount of shipping. The customer is also responsible for the return shipping fee.
Information is personal. It is important, and when shared with us, Choffy will treat your information with the respect it deserves. What does that mean? It means that:
1. We keep ALL of your information private.
We DO NOT sell, lease, rent, or allow anyone to borrow your personal information. We don't appreciate it when other companies fail to keep our information private, so you can bet that we will not do that to you! That is just one way that we can let you know that we appreciate you!
2. NO SPAM!
Everyone hates spam. At Choffy, you can expect that you will get emails regarding your puchase(receipt), shipping information(tracking number to your shipment) and if you sign up for our newsletter, will we send you newsletters and promotional emails. Being respectful of your time is another way that we can show you that we respect and appreciate you as our customer!
3. All of your data is secured and accessible only to Choffy Inc.
Bottomline: At Choffy, we are going to treat you and your personal information as if you were part of our own family, because as far as we are concerned, you are part of our family, our Choffy family! We appreciate, love, and respect you and are grateful to share our fantastic products with you.